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Cookie Policy

1. Introduction

This Cookie Policy explains how Elara Solutions GmbH (“Elara Solutions,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit:

https://elara-solutions.com/

This Cookie Policy should be read together with our Privacy Policy, which provides further information about how we collect, use, store, and protect personal data.

2. Who Is Responsible for the Website?

The controller responsible for the operation of this Website and the processing of personal data associated with its use is:

Elara-Solutions GmbH

Zeller Str. 3c

97082 Würzburg

Germany

E-mail: info@elara-solutions.com

Alternative email: contact@elara-solutions.com

Elara Solutions also operates through its African subsidiary:

Elara Technical Services Ltd

No. 1B Jide Sawyerr Drive

Lekki Phase 1

Lagos, Nigeria

Unless otherwise stated, Elara Solutions GmbH is responsible for the cookies and similar technologies used on this Website.

3. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you access a website.

Cookies allow a website to recognise a visitor's device, maintain essential website functions, remember preferences, measure website performance, and understand how visitors interact with its pages.

Cookies may be:

  • Session cookies, which are deleted when you close your browser; or
  • Persistent cookies, which remain on your device until they expire or are deleted.

We may also use technologies that operate similarly to cookies, including local storage, pixels, tags, scripts, and device identifiers. References to "cookies" in this policy include these similar technologies where applicable.

4. How We Use Cookies

Elara Solutions may use cookies and similar technologies to:

  • Operate and secure the Website;
  • Display Website pages correctly
  • Maintain Website functionality;
  • Remember your cookie and privacy preferences;
  • Prevent misuse, fraud, and security incidents;
  • Identify and resolve technical problems;
  • Measure Website availability and performance;
  • Understand how visitors navigate and use the Website;
  • Improve our content, services, products, and user experience; and
  • Support contact, enquiry, and communication functions.

We do not use non-essential cookies unless they are permitted by applicable law and, where required, you have provided your consent.

5. Categories of Cookies

5.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the Website to operate securely and correctly.

These cookies may be used to:

  • Deliver Website pages;
  • Maintain Website security;
  • Balance Website traffic;
  • Prevent fraudulent or malicious activity;
  • Preserve session information;
  • Process contact-form submissions; and
  • Store your cookie-consent preferences.

These cookies cannot normally be disabled through our cookie-preference centre because the Website may not function properly without them.

Where a cookie or similar technology is strictly necessary to provide the Website or a service expressly requested by you, we may use it without obtaining consent where permitted by law.

5.2 Functional Cookies

Functional cookies enable additional Website features and allow the Website to remember choices you make.

They may remember information such as:

  • Language preferences;
  • Display preferences;
  • Previously selected Website settings; and
  • Other user-interface choices.

Where legally required, functional cookies will be activated only after you have provided consent.

5.3 Analytics and Performance Cookies

Analytics and performance cookies help us understand how visitors interact with the Website.

They may collect information including:

  • Pages visited;
  • Time spent on particular pages;
  • Referring websites or sources;
  • Navigation paths;
  • Browser type and version;
  • Device category;
  • Operating system;
  • Approximate geographic region;
  • Website response times;
  • Error messages; and
  • Other Website-performance information.

We may use this information to produce aggregated statistics, identify technical issues, assess Website effectiveness, and improve our digital services.

Analytics cookies will not be activated before consent where applicable law requires consent.

5.4 Marketing and Advertising Cookies

Elara Solutions does not intend to use marketing or advertising cookies unless such technologies are expressly introduced on the Website.

Where marketing technologies are introduced, this policy and the Website’s cookie-preference centre will be updated to identify:They may collect information including:

  • The relevant provider;
  • The purpose of the technology;
  • The information collected;
  • The duration of the cookie;
  • Whether information is shared with third parties; and
  • How consent may be granted or withdrawn.

Marketing and advertising cookies will not be activated without consent where consent is legally required.

5.5 Embedded Content and Third-Party Media

Some Website pages may contain content or functionality provided by third parties, including:

  • Videos;
  • Maps;
  • Social-media features;
  • Scheduling tools;
  • Customer-support tools; and
  • Other embedded digital services.

These providers may place cookies or collect information when their content is loaded or used.

Where required, third-party embedded content that uses non-essential cookies will remain blocked until you provide consent.

6. Managing Your Cookie Preferences

On your first visit, you can choose to "Manage Cookies," "Reject Optional Cookies," or "Accept All Cookies."

At any time, you can change your cookie settings by visiting our Cookie Preferences page or through your browser settings.

Please note that blocking certain cookies may affect Website functionality.

Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Kindly review this policy from time to time to ensure that you have up-to-date information. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the current provisions in effect shall prevail unless it is expressly stated otherwise.

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Email

info@elara-solutions.com

contact@elara-solutions.com

Location

Head Office

Elara Solutions GmbH Zeller Str. 3c 97082 Würzburg

Africa Subsidiary

No. 1b Jide Sawyerr Drive Lekki Phase 1, Lagos, Nigeria

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